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All sales Final. Products with a Manufactures warrenty must be are only covered by warenty for that manufacturers timeline and must be handled by the end user or purchaser (you) if applicable. Any inhouse equipment or discounted renewed equipment is sold as is with a swap out garantee , minus shipping or deployment costs, sopme items my require a 20-35% restocking fee to return unless the possibilty of an RMA exists. Most products are new or less than lightly used meaning like new condition or renewed with little to no scrapes , dents, markings or surface damage. Here at G-Tech Payments we thive when you thrive and were only excited about our products and services when you are, so please communicate with us or even call the President at (503)928-2172.